2258 SNELLVILLE PLAZA.SNELLVILLE.GA.30078      678.580.2758

ABOUT FORMALS

TheKnot.com

​We turn your Bridal Dreams into Reality

FREQUENTLY ASKED QUESTIONS



DO I NEED TO BOOK A PRIVATE APPOINTMENT?
Yes! Bridal appointments are required to try on bridal gowns. You do not need an appointment to try on bridesmaid gowns, but you are required to be at the store no later than one hour prior to store closing time. Walk-ins are welcome for prom, pageant and social occasion dresses we will try to accommodate you as quickly as we can on a first come, first served basis.


HOW LONG SHOULD I EXPECT MY PRIVATE APPOINTMENT TO LAST?
Private appointments typically last between an hour to an hour and a half.  End of day appointments must be scheduled at least one hour prior to closing time


HOW DO I BOOK MY PRIVATE APPOINTMENT?
You can book your private appointment byCLICKING HERE, or you can call us at (678)580-2758.


WHO SHOULD I BRING WITH ME TO MY PRIVATE APPOINTMENT?
Family and friends who you value their opinion and understand your personal style.  We know it’s the most important dress you’ll ever wear, and you want to make sure it’s absolutely perfect. But having 10 different opinions makes it much harder to come to a consensus—and it can bring you farther away from what you actually want. We ask that no more than 5 additional guests accompany you to your bridal shopping appointment. Please let the consultant know your guest number when you book your appointment, as we have a different sized rooms in our house based on your guest number.We do ask that you do not bring children, you can book them a private appointment if they need to be serviced.



WHAT ARE THE PRICE RANGES OF THE GOWNS THAT YOU SELL?
Wedding gowns prices range from $500 to $3000 depending on the designer. Bridesmaid’s gowns range from $100 up to $300. 


HOW CAN I PAY FOR MY DRESS?  
We accept all cash and all major credit cards. We prefer that you pay for your gown in full.  If you prefer to break up the cost a 60% deposit is required to order your wedding gown and the remainder is due 30 days before the estimated ship date.  Dresses sold "off the rack" must be paid in full. We also offer on the spot financing through I Do Lending for up to $5,000. This option allows you to take home your gown and make small monthly payments on your gown.





WHAT IF I LIVE OUT OF STATE?  
Not a problem!  We are happy to ship your dress to you wherever you may call home. 



AFTER MY ORDER IS PLACED FOR MY WEDDING GOWN, HOW LONG WILL IT TAKE TO ARRIVE?
We place your order the same day as your purchase is made Monday-Friday.  Average arrival is 4 to 6 months, depending on the designer and the time of year. Special ordering your gown with custom changes may take a little longer. Rush shipping is available from most designers for an additional charge.



HELP! I’m getting married less than 4 months – is it too late to get a gown from you?

Don’t worry- we’ve got options!
You can definitely purchase a gown “off-the-rack,” which means you’ll be purchasing a sample that has been previously tried on. These gowns are in excellent condition and are typically reduced in price.
We also have some manufacturers that have extremely quick rush options, or some stock options!
Give us a call, preferably on a week day, so we can be as thorough as possible!​


HOW LONG DO BRIDESMAIDS GOWNS ARRIVE IN STORE AFTER ORDERING?
Bridesmaid gowns can take anywhere from 12-16 weeks to ship to our store. Rush cuts are available from most designers for an additional charge, and have an average delivery time of 6-10 weeks.



AM I ALLOWED TO TAKE PICTURES?
Pictures are allowed to be taken only after your bridal gown has been purchased. Video cameras are NOT allowed.

DO YOU ACCEPT RETURNS OR EXCHANGES?
All sales are final. We ask that you inspect your gown prior to leaving the store. This final sales policy is consistent with the bridal industry standard.